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| - I have been coming to this dealership for the past 18 mos for standard maintenance. My oil changes and audicare service intervals were done here without any problems. I kind of thought I was valued because I always was greeted with a smile, they recognized me when I came in, made me feel secure in my choice to get service done on an expensive car at an honest dealership. Last month, I came in to get an oil change and also see why my check engine light came on, and while there, might as well figure out why I suddenly had a rather rough idle. Here's a summation of what happened: oil change done...$99 as expected. Check engine light was the result of "cam shaft valve failure, $400 to replace." The idle? Well, that was the result of my engine mounts "exploded, need replacement, $1,750." Ummmm, ok. I asked several questions as to the mechanics of these issues and each time my "service consultant" had to keep putting me on hold to relay each question and respective answer to the technician that worked on my car. They had my car three days to figure out what was wrong, tell me I needed $2100 in repairs, and I never got a chance to even speak with the tech. Obviously I chose not to get the repairs done at that time, so I got whacked with a $140 diagnostic fee. I came straight to yelp to find an audi specialist with high reviews. Who came out on top? CARS, certified auto repair specialists. I'm going to write them a positive review right after this terrible review of Audi Henderson. CARS ran a diagnostic, took it for a test drive, switched out a sensor on an actuator, test drove it again, let it rest and cool, and test drove it again. No check engine light, no motor mount issue, he checked. I asked about the camshaft issue, his diagnostic codes came out as misfires and had nothing to do with the camshaft valve leaking. He checked too. Cost? FREE. THERE WAS NOT $2100 WORTH OF REPAIRS UNDER THE HOOD. Do not go to Audi of Henderson, I was informed the technicians there are paid for the hours they bill, much like commission or lawyers. I will now go to CARS for all maintenance issues in regards to my Audi. The dealership can go suck it.
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