They don't sterilize their tools, they don't really talk to you, you sometimes have to wait and they do your nails while rushing. Of course, it's a vietnamese place so that's to bex expected. That's also why the prices are so cheap! I love this place because for all these 'poor expected standards' they still do a greatg job and I never had a problem there - no infection, no bad manicures, no bad cut... -. Go pay twice the price at le manoir or rouge nail bar and you won't get a nicer job.