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  • I am updating this review based on an interaction with Copperwynd management submitted in response to my review (the same review posted on Yelp) on Tripadvisor.com. The entirety of the management response can be found here: http://www.tripadvisor.com/ShowUserReviews-g31227-d217208-r148738083-CopperWynd_Resort_and_Club-Fountain_Hills_Arizona.html I found the management's response entirely lacking in professionalism. At no point was any responsibility taken for the continuous problems we experienced. I also am completely shocked and insulted by the following management statement: "I would have to disagree with you on, and say how inappropriate your demeanor and attitude was to the staff during your stay. My front office team takes great pride in the level of service they provide to each and every guest they have the pleasure of interacting with. I am confident in the front office team and the options that were provided to help overcome the "obstacles" you had experienced." If you felt I was so inappropriate with your staff, why didn't you intervene? Why didn't YOU take the reins and come speak with us, your guests, after I requested to speak with you twice? The fact is, management was never on hand to see what happened or to speak with us, even though I know for a FACT they were informed of the issues via phone when we checked in. We were not abusive to the staff, we were dissatisfied and attempted to discuss the problems multiple times. Any claim to the contrary is a sad attempt to cover-up a serious lack of leadership. We had a lovely time at the Alchemy restaurant and applauded their staff in reviews for excellent customer service, so it's not like we set out to have an awful time at this resort. The fact is, the experience WAS AWFUL, and was made more so by the unwillingness of management to accept the criticism offered. It's very telling, honestly, and I will continue to dissuade anyone I know from staying at Copperwynd.
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