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  • I used ACR for a home owner insurance claim after my water water heater rusted out and took out my 4 year old (very expensive) Pergo floor. I used ACR as they came recommended by my insurance company USAA. If it were not for Jennifer, I would have rated this company one star lower as there were a decent amount of communication issues, but Jennifer gave it her all to make things right, and she did. I had my entire main floor plan re-tiled, which went right on time. But some days people would show up at my house unannounced ready to work. There was a major lack of communication and the problem wasn't really with ACR it was with the contractors they contracted work out to, because then those contractors would contract that work out to other companies, so it was hard to be in contact with who was doing the actual work. I think my main discrepancy was with the contractor they had to do my baseboards. I am a handy man and have worked in the trades, I understand how it works. This guy for one wanted to over charge me for base boards, which initially I stomached. But, when he contracted out the work he never gave me a time or day when it was going to happen, (which had become a trend with this guy.) So, when some random day some random guy shows up ready to work I had to turn him away, as I was busy that day. When I called the contractor back he wanted to schedule me out another two and a half weeks! I am already paying the up charge and now I am being put on hold, for work I could easily do myself. So, I decided to tell him forget it I'll do it myself. When I tried to get a hold of him he was no where to be found. Finally ACR got a hold of him for me. I told I would do the work myself, when I said I wanted a refund he said I would have to talk to ACR about that. ACR was very accommodating and apologetic. Jennifer, the MVP of ACR, even helped me out after ACR had confused my bill and quote with another client which was much high then we originally talked about, but she helped me out and honored our original price. Basically to make a long story short, I think ACR as a company is good, I just think they need to spend a little more time screening the contractors they work with. Like I said the work that was done was timely and done well.
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