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  • We normally take our X3 and 3 series to Casey BMW in VA, however since moving to Charlotte we had to give Hendrick BMW a try. I was pleasantly surprised when first entering the building as I was greeted quickly and the building was beautiful. I also enjoyed the beverages and snacks. I especially loved that they had a separate kids area waiting room with a door for my son and I as we waited. Although it was not my intention to wait in the first place asy husband had booked this appt with a loaner vehicle two weeks in advance. I was told they were running short and behind on Loaners and did I mind waiting. I informed him that my son may get a little antsy if waiting for too long as it will soon be his nap time. He promised to check back in with me shortly. After about an hour or so he explained that my computer needed to be reprogrammed and a loaner was now available. Now being that I have two car seats, my husband specifically asked for a larger or comparable vehicle. I received a 2015 3 series . He also told me the gas would be full and it was well below half. However anxious to get my son home for a nap, i did not fuss. I also did not receive a walk thru with the loaner to inspect as I am normally used to. He just pointed me in the direction of the loaner and handed me the key. Anyway, my ready four hours later and I returned the loaner. My car had been washed and vacuumed. My tech also did not seem very knowledgeable about BMWs as he was unable to answer a question I had about the interior of an x5. I'm sure I will return. I hope it will be a better experience . Or I may actually try the Hendrick BMW in Northlake next time. Good luck
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