We've tried this location several times for lunch. In all cases, the wait to order at the counter was very long. They often have just one person taking orders when they should have two or more. The turkey bacon salad was very good and fresh both times I ordered it, but the broccoli cheese soup had lumps of un-dissolved thickener in the bottom. And yesterday we not only had to wait several minutes to order, it also took more than 20 minutes for our salads to show up. The woman who delivered them apologized for the wait and said she had to "help the guy in the back catch up". Based on the other reviews, this location has issues with consistency of quality and customer service. I much prefer Panera.