BAD EXTREMELY BAD. They always say you don't have to be there when they come to fix the problem. Don't believe them! They don't know what they are doing. The girl that answers the phone is very rude and not professional. The scheduled time was between 8 and 12 am and then the tech ( that can hardly speak English calls and says he will be there between 12 and 2 ) The Warranty Company will send you another company. Do not bother with them! Last year they said they fixed my spa heater and a month later the same problem... Incompetent and rude people. They don't even deserve one star rating!!!