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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-20 00:00:00 (xsd:dateTime)
itemReviewed	Fuegos - Steak Tapas Vegan
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Okay, it was their Grand Opening Night, but they had done a slow "roll-out" for 2 weeks prior, so why did our meal take 70 minutes to arrive???? !!!! And when it did there were 2 rookie mistakes made on my wife's entree. The eggplant was so bitter (did we forget to to salt-out the bitterness??, Yes!) and the pineapple was so bitter (not ripe at all) that she or I could even eat the entree. Again, this was after waiting 70 minutes for the entree to arrive and being told twice the our entrees will be ready any minute. How can a chef allow bitter eggplant, when the process is so simple to remove the bitterness. And pineapple in a mango chutney that was not ripe and bitter. My chili relleno was suppose to have "cashew cheese", but there was so little of the 'cheese' it did not resemble a 'chili relleno' and the squash in the relleno was over cooked to the point of mush. More cheese!!!!! please... The red sauce was lacking a robust flavor, too much heat without the balance of full flavor. The waiter was nice enough to allow my wife to get a replacement entree, which took 15 minutes and was better, roasted cauliflower, but still not outstanding (maybe due to the 1-1/2 hours). The appetizers 'fried plantain' was delicious so we were ready for great entrees, but with the lonnnnngggg wait then to be served disappointing entrees. It is great they have a vegan menu and offer very a good selection of vegan entrees, appetizers, and desserts. I think they should have extend the 'slow roll-out' they were not ready or the chef needs to go back to the basics of culinary school and 'taste what he/she serves' (e.g. the Gordon Ramsey rule!!!). Oh, by the way, there was no apology for the long wait, the bitter first entree, and no compensation (e.g. free drink??) for the disappointing experience. Another lesson in 'customer service'??? Comp the bad experience! We are rarely critical, but this meal and visit deserves criticism. I hope they get their act together they have a great theme and great potential. I would give them about another month or so before 'counting' on a good to great experience.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	DougandGail

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