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  • This is the Comcast of care providers and it has the same level of customer service. This is the single worst office I have ever been in and the fact that it disguises itself as a medical office only makes this worse. I have never reviewed a place before. I literally only signed up for yelp because this is a medical institution that needs to be held to higher standards that a local burger spot and I want the good people who need medical treatment not to be taken advantage of by this office. And just for context, my mother is a nurse and my wife is a doctor. Let me share: I filled out my preappointment forms online 3 days before my visit. All I needed was the office to take over my prescription from my previous out of state doctor. Last time I did this, the doctor's office took care of this in a few hours. Super professional, fast and effective. I showed up to my appointment early. I waited around for about 30 mins after my appointment time had passed before anyone acknowledged me. The nurse was callous and rude. It was like I was at some fast food place a few minutes before closing and I was ruining her fun. She barely looked at me, sighed and huffed when I asked her to repeat her mumbled questions. She didn't even know why I was there! She said she didn't receive my records from the previous office yet. And she said aren't you here for a physical? Unbelievable. The doctor was the only saving grace but she didn't have anything to do because I was only there for my medicine. As of my writing this roughly 2 weeks after my appointment I STILL DO NOT have any Medicine . I called a week after my appointment and asked if it was ready for pick up and after he confirmed my info he said "yes, just waiting for you to pick it up" awesome.... I leave work early again for the second time to get to the office and they have no idea what I'm talking about it and they interrogate me asking me what number I called, what number I called from and what drugs I require. After answering these same questions multiple times I finally speak to a manager who apologizes and says this practice of front office staff telling patients to come in is a frequent thing (what?!) and that she will personally call my former doctor and get the records. Yelp, this is week 2 and I don't have my medication. Thank God this is not life or death because I would have been dead by now if I needed this for my heart or blood pressure. I called again this Friday on 2 separate occasions and not once did they answer or give me a call back. How is this legal? This is the most unprofessional care provider I have ever visited and it's shameful that 0 starts cannot be given. You will waste your time, money and patience on these folks. Find a small, local doctor that will treat you with the dignity and respect you deserve If anyone is reading this from Arrowhead, I am going to post this review everywhere I can.
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