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  • The first connection that I made of the day I went in there to test drive and purchase a new vehicle was with Travis and he passed me over to Landon. I test drove a Jeep Cherokee altitude 4 x 4. I realize that I did not need the 4 x 4 feature so I opted to go with the 2 Wheel Dr. In the six hours I was there I was assured time and time again that the purchase that I was going to make was identical in every way shape or form to the 4 x 4 except that. We were just about to close the deal and finish the paperwork and go to finance Landon informed me that he was incorrect it was actually an $800 start up package missing on the vehicle I was about to purchase and he was very sorry to have mislead me. Since there was a feature on this package that I was interested in this is not acceptable. I informed him that I will not be solely responsible for an $800 package that I was assured was on this vehicle. He absolutely did nothing to rectify the situation and I was forced to walk away based on principal and wretched customer service. If he was just split the cost of the package with me I had the cash on hand and would've been more than happy to go forward. I called back and spoke to the service manager Travis who assured me that he was rectify the situation and contact me the next day neither one of them have ever called me since and I was forced to go somewhere else to get the jeep that I wanted.
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