Unfortunate that Jordan was not the staff on hand that weekend. He is only going off claims from his unhelpful employees. You would think he might give the customer a little more customer service. But just like his staff they don't seem to know want that is. He took his employees word and dismissed mine. Rene yelled at me and cursed at me untill I finally hung up the phone. That is not a responsive way to talk to a customer.
I did not deny them entry. They came once attempted to fix it and it did not work. When they came again we were not there. And the bedding not being the amount we ordered, he refused to accept that maybe they made a mistake. Things like that happen sometimes. I was offered a $50.00 discount that's all. That doesn't even reimburse me for the bedding that was not provided. I denied the discount because I was insulted that Jordan would not at the very least underatand not only were there problems with the water but there was not the correct number of bedding. Your skin and hair doesn't smell after a clean water shower.