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  • I went looking for non-VOC paints. When we walked in, I stood around looking perplexed for about a minute before one of the salespeople came over. When he did, I informed him of what I was looking for. He wanted to know whether I wanted eggshell, matte or gloss. Having had an experience several years ago with some soy paint that washed off when I scrubbed it with vigor, I was unsure what gloss when he informed me that some cleaned better than others. So, I asked what the ingredients were in their paint...curious whether it was that same soy stuff I'd used awhile back.....and so starts the drama. He told me he didn't know. I asked him if he could find out. "I guess so" he says, obviously annoyed, and off he goes to print something out. He brings it back. No info on the ingredients. But it does tell me that their paint is NOT zero VOC because it does have a small amt of VOCs in it. (why is it labeled non-VOC???) I tell him that there are still no ingredients on this and then he gets even more huffy and ask him again if he can give me the ingredients in it. He's angry, but I ignore it and he goes off to print me the MSDS sheet for the paint. Back he comes with totally useless information unless I plan to eat the paint and need to know whether I'm going to die. BUT what the hell are the ingredients in the paint???? I point out that there's no info on that sheet either. He's super pissed at this point. I tell him to go away and get me someone else to help. Over comes a young man who tells me that they do not know what the ingredients are but he's sure they are just fine and everything's ok. LOL. What am I...a sheep??? We leave. Down the street there was a Sherwin-Williams. I stopped in there hoping maybe I would have better luck. They were wonderful. Great customer service...very amiable. When I asked what the ingredients were, they showed me the can...the ingredients are on the can!! And, it was actually ZERO VOC and the pigments they add are also zero VOC. To top it all off, there's a designer on staff to help with colors and design! GO Sherwin Williams! Don't waste your time at Dunn-Edwards. Their customer service is at best spotty and uninformed...at worst, just plain old rude and ignorant!
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