PROS
Super friendly people. Always at least give me a trade credit on something I bring in. They might not take everything, but they take something. Have a kids club that saves you cash. Great selection of Books and Movies/Music. Musical equipment has grown very well in the last few years.
CONS
Only thing I wished was that their Blu-ray section was a bit bigger. But I understand if people aren't trading in a lot of Blu-rays.
P.S Wish they would bring a Sporting Goods store to the Phoenix area.