L&M has always been the the tops in my book. It's always clean, well lit and generally located in areas that are safe. 9 times of 10 there is ample assistance. They are not like the old Future Shop. There are no hovering sales people trying to make their living on commission. I like that personally. Maybe that's why some people think the customer service is bad? I'm the type to just say.. "hey" when I need assistance.... not pansy around and try to send a magical vibe that I'm interested in something.
There's not a lot of glitz at L&M and that's what I like. Gibson, Fender a few others. Go to that big warehouse store that's closing... it was always full mid-level junk that looked better than it played. Not here... there's entry level stuff of course... under $400 entry $500 - $1200 mid to pro-am - and then the good stuff starts (guitars). I price compare them to amazon for everything, and only once in 20 recent purchases did I need to point out a price difference, and that was just $20. I will always purchase from bricks and mortar stores unless I just can't get a product. The people that work there support the economies that support my business. Stop sending your money away !!!