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  • Late review...Took my son's pup here for boarding. When we picked her up, got home, after about an hour she started coughing or hacking. We let it pass, thinking it's just allergies or hairball. The next day, same thing but more frequent. I called Buffalo Springs since we had a feeling she got kennel cough from when she was boarded. We were told to bring her in. I asked if there would be a charge since she got sick while in their care. The receptionist said no they'll give her a check up and meds if needed. So we take the pup, she was given meds for kennel cough and respiratory problems she incurred. Again, my bf asked the vet/vet tech who examined our pup, "there's no charge for this, right"? She said no since pup got the illness at their facility. So we left. 2 weeks passed, meds didn't work. Took pup to another animal hospital, after about 4 days, no more hacking. After a couple of months we got a bill from Buffalo Springs for the medicines they gave our pup. It says if the bill isn't paid it will go to collections. We were surprised because we were told no charge at all! When we called them about the bill they said there is no charge for the exam, but we need to pay for the meds. Why didn't they tell us that in the first place? Don't take your pets here if you don't to be hit with hidden charges later on.
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