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| - I went to this restaurant for the third time tonight and I was really unimpressed with the service - it was appallingly slow for no reason (there were more staff and less customers than I've seen in the past). Our group of 6 had a 7:30 reservation and we were all there by 7:40. We did not have a server come to take our order until 8...and even then, we had to ask for one! I gladly would have had a drink the second I sat down at 7:30 while we waited for the rest of the group to show up. We ordered our drinks and dinner, and the drinks took another 20 minutes.
The drinks were a whole other issue. Some of my friends ordered a pitcher of blended strawberry margarita. I ordered a classic margarita on the rocks (tequila, Triple Sec, lime juice). They brought the pitcher of strawberry margarita with 2 salt-rimmed glasses although there were 3 of them sharing it. And they forgot my margarita. When they finally brought me mine, I thought the colour was off for what should be a real margarita...then I took a sip and it was warm, and also sweet (not how a real margarita should taste). All I could taste was bar mix...it was certainly NOT lime juice as it should be made with (and as the menu described it). The server insisted they used lime juice. I told her I would not be drinking it.
At the end of the meal (our food was fine), I asked to speak to the manager. 10 minutes later, she came over. I explained the issue with the slow service, and all I got were some excuses about training new staff and a thank you for bringing it to her attention. I explained the issue with my margarita (my friends didn't care to bring up theirs) and she first started saying they do use lime juice. I told her a margarita should not be sweet when ordered like that, and then she finally admitted they use a limeade mix (EW. Definitely not how it should be made and not what the menu says).
We finally got our bill and they charged my friends the premium margarita pitcher price (made with Patron, Cointreau and "lime juice") for their frozen one (made with bar rail tequila) - $45 instead of $26. My friends would have paid that because they didn't notice- so it's a good thing that I did.
The usage of limeade mix in their margaritas makes me question the authenticity of the rest of their food, and makes me wonder what other shortcuts they are taking (perhaps using store-bought salsa/sauces instead of making their own). The location is so convenient to my house, but I won't be returning. And judging by the lack of people in the restaurant on a Saturday night, I suspect they won't be there much longer either.
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