About: http://data.yelp.com/Review/id/ec1S2j74mhxQqNV6M7nztg

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-08-15 00:00:00 (xsd:dateTime)
itemReviewed	Harrah's Las Vegas
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Um... so I have no idea how much better being part of their rewards program makes the stay, but maybe there is a floor of better and newer rooms that I didn't get access to this time around. We had originally booked @ Flamingo and was called the morning of our stay for a complementary upgrade to a mini-suite in Harrah's. I confirmed that we would be given two beds and we accepted. We arrived to check in and lo and behold, no suites with two beds. Did they upgrade us? No. Instead they gave us a room with a pull out sofa, granted it was a "petite" suite which essentially means it's a larger room with more room for a pull out sofa, not a real suite. Were there apologies made since we had paid more for our room at Flamingo but was now being given sloppy seconds? No. We asked if we could have our bed made? Yes of course! When we arrived in the room? No. Called housekeeping to get the sofa bed made for me, and was hung up on. Called again to be sent to voicemail. Called again to get the same rude lady who didn't apologize for hanging up, just that she had "heard me." The housekeeping lady on our floor was nice enough but failed to bring pillows... Other small things - the remote barely worked and was sticky (don't go there), the tub drain was plugged, the soundproof-ness from hallway to room is pretty much nonexistent, the a/c is LOUD, and this isn't really their fault, but everything is old. Sadly, if customer service had been better most of these things wouldn't have bothered me. But unfortunately Harrah's has apparently stopped training its staff (at least the ones we were in touch with). Shame.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ellen

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