I would like to start off by saying that I have been here several times and each time has been very similar. I like the food and concept but when it comes to execution of customer service the star rating falls to one. Places with food like this are everywhere and customer service is what makes a business stand out. This business does not stand out except in negative ways.
Out of the 12 or so employees working not one was smiling. As we worked our way down the assembly line each employee seemed almost callus or at least not engaged/friendly. There wasn't a "manager" or anyone in charge "leading" this team to success and as a result, in my opinion, they failed.
The biggest failure was in the dining room. All of the shift focus on this day was on the "line". No one was looking at service through the customer eye. Tables were dirty and trash cans were overflowing. The regular coke was "out" and it took 20 mins from the time I sat down before an employee cleared tables and did a trash run.
All in all I would say the result on this day was predictable. Without leadership, fast food employees will achieve the goals established (none)....