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| - Dish Satellite: They are the world's worst. I had a problem with my satellite reception (got picture but no sound) on 12/1/17. Tech shows up today (12/2/17) and I go through EVERYTHING with him. Their answer to all problems, when they have no idea what is the problem, is to just change the HOPPER receiver. They have already done this in the past & only have had them for 6 months. And, they don't give you a new one; they give u someone else's refurbished one. Anyway, as soon as tech left, the sound went out on the new Hopper he just put in. I called into Tech Support and talked to a supervisor there (John IGD) on 12/2/17 at 1:22 pm. He was one of the rudest people I have ever met. After only 5 minutes of explaining my problem he told me that their Hopper's are 100 percent reliable and that the problem was obviously with my tv and not them. He told me that I should get a tv repairman to check it out, then, get someone to check out my sound bar then, get an electrician to check out my electrical outlets. I told him that this was unsatisfactory and I knew the problem was with their equipment & asked to speak to his supervisor. He told me that he was the end of the line; there was no one else I could talk to; there was no appeal. He said he was flagging my account so as to not send out any more repairmen to service my Hopper as they have been there before to change out the Hopper & it is not their equipment but, my fault. (Obviously, they have changed out the Hopper before as when a tech can't find the problem their solution is to replace one crappy Hopper box with another one: that's not my fault that they keep switching out Hoppers & just because they have switched out a Hopper in past is no reason to assume that that is my problem and that my tv is broke and not their equipment). Basically, John told me if I didn't like it I could cancel and Pay a $300.00 cancellation fee and go somewhere else; then, he connected me with the cancellation department.
The long and the short of it is that I sat down with the tv and spent about 3 to 4 hours going back and forth , through settings and connecting and reconnecting the remote, the internet connections, switching plugs, changing outlets, disconnecting tv speakers, the sound bar, whatever I could think of. And, I found the problem on my own and fixed it. I was able to narrow down the problem to the fact that the sound only disconnected when I went into Netflix. Quite obviously it was not my tv, my sound bar, nor my electrical outlet. A representative of Dish contacted me as a follow up and realized that the problem was with the software in the Hopper Box and that neither the Hopper box I currently had, nor the one they replaced was the problem but, it was a software glitch and they escalated that problem to a specialized tech unit for research.
That is no way to treat a customer; to tell him he's the problem and go ahead and cancel and pay $300.00. He acted as if WE DON'T NEED YOUR BUSINESS AND I DON'T CARE WHATEVER YOUR PROBLEM IS.
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