There's was a PUBIC HAIR floating in the water bowl that the nail tech used to soak my nails. I don't know why I let her put my hands in when it was glaring at me. Mortification perhaps? When she finally saw it after soaking my hands she chuckled and tossed it. In addition, she was using a dirty towel to wipe my hands. There were dirt spots all over it. Lastly, the receptionist has a rude attitude.