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  • We decided to try it at this Jack in the Box for the first time and not impressed. Went through the drive thru and ordered a meal with a coupon, pulled up to the window and the female in a maroon shirt (appeared to be a manager or supervisor) was too busy talking to an hispanic male in a grey shirt (possible manager) about nothing really. The window was open, so I could tell they were just talking. Finally she just turned to me, without saying a word and stuck her hand out. I waited, thinking she was a beggar on the street the way she just had her hand out (the receipt says her name was Jesica). I could not give her money because as I ordered she said that she would have my total at the window. She finally asked for the coupon. I gave it to her, she told me how much it would cost for my meal. So she told me, I paid, all while she was still talking about her day with the guy in the gray shirt. She hands me change, and NO RECEIPT. I tried to ask her for the receipt because I'd like to know if I got the correct change, but she ignored me and kept talking. After a couple minutes she brought the food. I asked her if the receipt was in the bag, she didn't answer me. She only printed off a reciept and handed it to me. Just reallly poor customer service. What really irks me is that if they were just regular workers and a boss or manager came in, they would have stopped talking and started working. I guess when you are the supervisor, you can just not have any customer service skills at all. I would have given them a 1-star review but the meal was good. That is something they had nothing to do with. Jesica and the male hispanic manager or supervisor need to desperately work on their customer service skills.
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