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| - Like most paying customers, I crave consistency when i'm spending my hard-earned cash at a food spot; I used to experience that consistency here, but as several others have mentioned, all good things come to an end. As a 10+ year resident in the area, it truly saddens me to post this, but at this point it's just a lost cause & the least I can do is hopefully help someone else to save some time/cash/disappointment. Used to come here & the burgers were cooked to perfection, everything was fresh, the milkshakes were delicious & the employees were friendly. Now the burgers (along with the milkshakes) are hit & miss depending on who is in the kitchen, they continuously mess up your order (as if they actually have more than 3 items on the menu), the folks in the kitchen spend the bulk of their time goofing off rather than putting some effort into the quality/preparation of the food that you're paying them to make, the food is VERY pricey for what you get, & (worst of ALL, in my eyes) the people who take your order are SUPER snobby. Like seriously, no "hello" or smiles when you walk in the door anymore, & as you stand there looking at the menu on the wall, they don't even ask how they can help you (or even acknowledge you for that matter). This one small-framed/nerdy (Asian/Latino?) girl just stands there w/ these thick coke bottle glasses on & blankly stares at you instead of asking if you need any help or asking you if you have any questions about the menu/etc. Basic customer service etiquette that even someone like myself could master in minutes... I thought the 1st time might have been a bad day for her, maybe she was on her period or something, so I came back & yeah; Had the exact same experience with her... Like she's a robot or something, & you're paying her to be as bland as possible. Awesome.
Order a burger here now; Expect to have to send it back 3+ times until they actually cook it right/as you actually ordered it. Order a milkshake here now: Expect it to be either super thick (to where you can't even drink it) or "whipped" to a point where it tastes more like pure whipped cream rather than an ice cream shake. When made right (aka- with the type of meat you actually requested [i.e. chicken vs short rib]), the tacos were great; The keyword here is "WERE" because of course they took the tacos off the menu... When it came to the uniqueness of how it was made & quality, my favorite was the Guacamole & YUP you guessed it: They took that off the menu as well (shortly after hiking the prices). Catching the downward trend yet? You should be.
What's that?? Ohhh, you're on a tight schedule & wanna save some time by goin through the drive-thru? GOOD LUCK... Unless you have no cars in front of you, you're gonna be waiting upwards of 10-15 minutes, regardless of the time of day & regardless of how small your order may be. Whether you use the drive-thru or walk in, you better demand a receipt because they sure won't give you one otherwise (even though they sure WILL remember to have you sign THEIR receipt if/when you pay with a card). "Oh come on, you didn't get a receipt, what's the big deal" you ask?? For those on the slow side (including but not limited to some of the folks who work at this place); If you go out to eat somewhere & get SICK (food poisoning/e coli/salmonella/etc), you have no case if you have no receipt to prove that you ate there. Think about that the next time you go here (or anywhere else for that matter) & have to deal with folks who constantly act like they don't want to provide you with a receipt for the food you're about to consume.
I used to really love this place & frequently recommended it to MANY people, but the recent lack of consistency in terms of the quality/preparation of the food, in addition to the lackluster customer service (& piss-poor attitude of the folks who take your cash) has caused me to take my business elsewhere. I'm sure that losing one long-time customer won't hurt them too bad, but if they lose enough customers (which is bound to happen if things remain as they are now) it could spell danger for the company as there are MANY more options in the Central Phoenix Area (Shake Shack, Hopdoddy, Chicago Hamburger Co Inc, BurgerFactory, Lenny's, Smashburger, In&Out, McDonalds, etcetcetc) that are CHEAPER price-wise, that have FRIENDLY employees & are CONSISTENT with the quality/preparation of their food. Had a good run with these guys initially, but all things truly do come to an end, things have changed for the worst here & at this point it's just time to move on. Throw your money away here if you wish, but as far as i'm concerned this place doesn't deserve another cent from me until they hire better people, lower their non-competitive prices, return to the level of consistency that they used to have & put more effort into the quality/preparation of their food. Visit at your own risk, or be one of the smart ones & skip this place altogether.
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