I was sent an arrangement as a birthday present but wasn't home at the time they attempted to make the delivery on Saturday. I called the store when I got home and it was the strangest experience. I explained the situation to the woman who answered the phone and she stated they don't deliver on Sundays so I could come pick up my order or wait until Monday. I said I'd wait until Monday and she said ok, then an awkward silence. I then had to ask if they needed my information and she stated no, and confirmed my name and awkwardly ended the call. I called back today in the afternoon as my arrangement still wasn't delivered and had the same weird experience. I explained my situation to the guy that answered and all I rec'd as responses were "yep" "yep" "yep". Why won't they answer the phone with some better customer service and actually make an attempt to confirm with the caller that they know who they are speaking to? Just a bizarre customer service experience... I'm hoping my arrangement will be delivered by the time I'm home today so I don't have to speak to them again :-x