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  • This is a tough place to review. I've come here many times over the last 5 years and my experiences have been generally good but inconsistent. The work is usually reliable, with a few exceptions. Overall, I'd put the error rate at about 5 percent, which is acceptable to me - but may be unacceptable to some. The prices are very high and there have been instances where I have shown a coupon upon drop off but have noticed it not applied to the final bill. In my mind, the prices have always been justified by the same day service. But - and this is my biggest issue - it doesn't always seems like this values its same day business. Which is puzzling considering this is Prestige's main differentiator and probably the main reason that Prestige charges so much. For those who don't know, the advertised cutoff time for same day service is 10 am. However, get there after about 9:45 and it's a struggle to get the staff to honor the same day service. Whether it's someone trying to convince you that it's later than it is (usually involving the claim that the wall clock is more precise than my smart phone) or trying to push back the pickup date, it almost always involves at least a little bit of drama. Where this makes the biggest difference is with the 9:55 am Saturday dropoff, that suddenly becomes a Monday evening pickup. I have always considered this dance over trying to get Prestige to honor its same day commitment to be a part of the deal. However, there seems to have been some turnover at this location and the attitude seems to be getting worse. (Although at least one of the new hires is excellent.) It's a long drive for me as it is. So now I'm staying away more, planning ahead and using other services more and more often. Bottom line, some definite downsides to this service. But not a bad option either.
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