This was my first time here..
The line was crazy long.. ok it was Friday at the time everyone gets off queue, fair enough..
From check in to leaving the restaurant clocked in at 30 min, which for a fast casual place is way way too long.
There were 9+ staff members yet while they were all doing something, it added up to nothing bc each person was moving exceptionally slow.
I know they have to do a chant when you order certain items, but I told then I was in a BIG rush and haha please skip the songs. Nope. They sang. Please just make the food!
All my questions seemed to confuse- how spicy is the habanero pork? What comes with the nachos? What are my sauce options when making my burrito enchilada style? Is there an up-charge for that ( the staff didn't seem to know what an up charge was- needless to say I ended up with a few).
I had money on my rewards card from a large catering order. I asked them to redeem it- the cashier hear "earn" so I got charged on my credit card the full amount. He was really sweet about the mix up- called a manager over- she reversed the charges and used my points- got home and checked my credit card the next day... no money refunded :/
The food was good- nachos needed the ingredients layered, otherwise nice. I got the habanero pork burrito and used their tomatillo creama sauce as my. "Enchilada style" option,. Really good.
I will try this location again bc it's convenient and they have a wider selection of options (& are better tasting) compared to Chipotle .