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| - Terribly long lines and irritating employees. I have been here on multiple occasions and the lines keep getting worse. Yes, I understand this is one of the best dessert places in Champaign-Urbana, but you would have thought management would have worked out a better system by now...geez! Oh and the employees, oh my. The lines would go so much faster and smoother if these employees got some better training. Sophie took our order, and let's just say that she took an insane amount of time to take our order. We asked if they still had mango custard from the day before, and she didn't understand our question. Sophie asked us to repeat our question about six times, and by the sixth time of her answering "what?" with her valley girl accent, I was done with this place. Then she finally "understood" the question and answered, "oh yes we do! Yes we have pineapple!" Oh my...no Sophie. I asked for mango six times, not pineapple. But I had 2 other custards that I wanted to order, so I kept my mouth shut and just ordered. It took us about 10 minutes just to order 2 peanut butter cups because Sophie couldn't understand "peanut butter." I live in SoCal now, and even there I have never had to enunciate my words so much. It was the most painful experience I have ever had. Then when Sophie finally got our order, it took her and her friends too long to make us our order. It took us about 35 minutes to get through the drive-thru line. I will NEVER be returning to this beloved custard place of Champaign-Urbana. Too bad because the custard is great.
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