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  • I get that this is a family run business but come on, show some professionalism. I had been here on three previous occasions and put up with Julie, the woman at the front desk because she's not the one working on my car. Everytime I've gone though, she's either chatting on the phone, putting on makeup, or telling some poor kid to go get food for her. On one visit, it took a couple minutes for her to acknowledge me because she was busy chatting it up with another customer who was heading out the door. For my most recent car need, I dropped off the car the night before and didn't hear anything for a good part of the next day. I thought it was weird so I called, Julie starts talking to me about a car that didn't even belong to me. Come one lady, get your head on straight. She finally pinpoints the right car and tells me the mechanic didn't find hear the noise I was talking about so they didn't do any work on it. Okay... So my car would have just kept sitting in the shop had I not followed up. I go to the shop, take a drive with one of the mechanics and point out the noise to him. He tells me the problem and asks Julie to give me a phone. She says she's too busy (with what, I don't know) and asks her dad to give me a quote. He quotes me THREE engine mounts with work and labor coming to $800. I went home to think about it and call the next day to ask if they can come down a little on the price since on previous visits I've seen Julie give people discounts. Julie wasn't there on my first call so I waited a couple hours and called back and she still wasn't there. I asked for her to call me back and guess what, it's been weeks and still haven't heard a peep. In the meantime, I went to RG Motorworks where they did a complete checkup free of charge and diagnosed that only ONE engine mount needed to be replaced for a fraction of what Newby's quoted me. Even if I got all three replaced I still would have come under $800. I feel the guys in the shop do good work, but I don't put up with people who are dingbats like Julie and I don't appreciate her dad trying to rip me off.
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