| rev:text
| - First, I just want to say that I love the salads here. This restaurant truly has great food.
I come to the downtown location on a regular basis as I work nearby. Every time I come in and order or order online there is an issue. Either the order is incorrect or they over charge me for a premium salad when my order is consistently not a premium.
In addition, the employees/managers are often bickering and rude not only to each other but to the customers. Today I heard one of the employees tell another to calm down. This is extremely unprofessional.
I finally said something today when they once again overcharged me and my coworker for salads that consists of lettuce, chicken, and some bell peppers only...super plain and definitely not a premium salad. After telling her that was not correct, she argued with me until I showed her my salad and she got the girl who made my salad to confirm.
Once confirmed, she brought over a woman who I assume was a manager. The manager refunded me .80 and did not acknowledge me at all. Also, I know the refund should have been more than .80. They charged me $10.02 and when I order online I get charged $8.95. I don't care about the .27 difference that they currently owe me. I'm just tired of this store constantly screwing up order, being rude, and not even apologizing for it. If even one of them had said, "Oh you are right, this was overcharged. I'm so sorry, let me get you your refund...", I wouldn't be so upset.
I came in contact with three employees (one of which was a manager) at the register and not one of them apologized. After all that, I asked for a side of hot sauce and the girl informed me it was typically a .55 charge but that she'd "let it go this time". I couldn't believe she had the audacity to give me a hard time about a small side of hot sauce after everything that had just happened at the register. To act like she was doing me favor!? It was ridiculous.
I have been going here for nearly two years and every single time, without fail, I am incredibly disappointed in the behavior from the owner down to the employees. I know I am not the only one with these experiences as there are a ton of posts/ reviews noting the same issues. In addition, this is a running joke at my office that you cannot go to bowl of greens more than once a month. We say this because everyone knows it is such a disaster and, as good as it is, we always leave frustrated.
I understand that the place is always busy and things do happen. I also know that there is no excuse for what I have experienced every time I walk in there. I have worked in all different fields of customer service and hospitality so I know these situations can absolutely be handled better. At some point, I really hope management takes these reviews into consideration adn makes some serious changes.
I would love nothing more than to be able to say Bowl of Greens is a great place to go. The food is great but it is consistently such a bad experience that I have a hard time ever recommending them without giving some kind of warning.
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