It's very basic. Slotting in with a menu less expensive than Big Bad Burger Daddy's it shows in some places. For example my order of a Buffalo Burger & Coke came in a paper cup & tray. For such a dining experience at The Penguin that's expected. That Charlotte institution's diviness & grit are part of its charm. But Burger Co. has nice wooden tables & chairs, flat panel TVs galore, and obvious effort put into it's decor. For the operational cost cutting to be present in such an obvious way it is an off note.
Unfortunately this night they were out of the sweet potato fries ($2.50) & the waitress confirmed their tater tots are frozen in contrast to the freshly ground burgers. So how was it? The Buffalo Burger ($5) of buffalo wing sauce, bleu cheese, celery strips is a novel flavor combination & a differentiator from Burger Co's rivals. They were other such options available on the menu. The burger arrived perfectly hot with a soft warm bun. The meat was good though plain & a nice thickness that isn't skimping nor requiring genetics of an anaconda. Generally Burger Co. is a good tasty meal & a welcome addition to the west end but it doesn't feel much different than stopping at Cook Out on the way home.