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  • So, arrived to this shit stain after midnight. Had booked a King Non Smoking. Check in lady says I booked a King Smoking. I say, no I didn't and ask to be put in a King Non-smoking. She's says she had to ask the manager. She goes into the office. Comes back out in a couple minutes and says we have a two queen room non smoking. I'm like no, I want the room I booked. She goes back into the office and out comes "Brandon", the pompous asshole manager of the century. He claims that the room reservation is just a suggestion and that there are no more King Non Smoking. So, being tired and irratated, I say well give us the King Smoking. Now, that's no longer available and the idiot front desk lady is lying saying that she didn't tell us that's the room we have. Brandon, who if I haven't mentioned is a grade A asshole, offers to move me to the room I booked the second night as if he's doing me a favor. I begrudgingly accept because I have no choice at this point. Brandon then sashaes back into his office without the faintest of apologies or attempt at customer service. He literally acted like he did me a fucking favor. So, it gets better. I get a call at 10a from the front desk that I have to be out of that room by 11 in order to get the room I booked sometime between 11-3. Sweet, now let's trek back to the front with all our shit, stow it and go fuck off until they call me when the room I booked is ready. I finally get the room I booked at 130p the next day. I relay this situation to a different front desk person the next day and they admit that the hotel will give away reserved rooms to walk ups and then treat you like they're doing you a favor by throwing you into whatever. Needless to say, I didn't gamble in the place at all will never return. I'll be back at the Cal or Main Street where customer service is at a premium. Fuck you Brandon.
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