How hard is it to get an order right? Is it possible to get a food order served on a plate commensurate in size to the food being plated? If you are notified that the food delivered is wrong, is it too much to expect an apology, and not hear "I've never actually looked at the menu" (sly look, wink, wink, nod nod...like it's some funny inside joke).
There's a reason I've not been to an Applebee's for years...nice to see that some things just never change. The food was passable, my rack of ribs jammed onto a too small rectangular plate with broccoli and the wrong kind of fries (ordered the garlic fries, not plain), the waitress displayed not a care that the fries were wrong, and quite frankly I don't do lemme fix it - get it right the first time...that is your job.
Corporate culture, staff training...fail.