My Travel Pro Crew 8 roller bag's collapsible handle broke on a recent trip and I was hopeful that it would be covered under warranty. I called Travel Pro and they said to take it to Mark's Luggage Service for a warranty inspection.
I called Mark's and they said to just bring it by anytime. I got there and a nice lady greeted me, had me fill out some quick paperwork and asked Mark if the handle is covered under the Travel Pro warranty- he said 'Yes, no problem.' Easy as that! They said it would be a couple weeks and would call me when finished. The parts would have cost me about $80- so glad I check with Mark first.
Mark pretty much has a monopoly in the Valley with luggage repair. There are racks and racks of bags waiting for parts and repair. It is a thriving business- I'm glad he's around. They called me after about 1 week and said the bag was ready... No Charge. Perfect!! A great experience in every way.