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| - I went to Geno's regularly until today.
Last week I ordered a buffalo chicken pizza with no onions, which is something I regularly get from them. When I got home, I saw that there was no sauce on the pizza. Called back and told them what happened, they asked me to take a picture and send it in. Sure, no problem!
He then decided I didn't need to send the picture in, that I had ordered from them enough that I should know what my pizza is supposed to look and taste like, so he said he was going to credit the account.
Fast forward to today, my kids want pizza for dinner? So I go to call in an order are genos. The girl gave me my total and I explained that the buffalo chicken pizza is supposed to have a credit on it, and asked to speak to a manager.
Same guy gets on the phone, says that they reviewed the "cameras" and that he had put the sauce on there, so he erased the credit on my account. I don't know what their experience with buffalo sauce is, but you know when it's there. And it sure was not.
So at the end of the day, I am out $15 because I didn't eat the original pizza, (if I had wanted cheesy bread with chicken on it, that's what I would have ordered), and have been called a liar after being assured that they would fix THEIR mistake.
Good job, Geno's.
You've lost at least one loyal customer, and I'll be happy to share my story with anyone else I know who orders from you guys.
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