I purchased an LG Beacon phone from the Siena store in Henderson Nevada on July 8, 2012. I even paid for the "Metroguard insurance" that was an extra $5 per month. Everything was fine in July. In August I had charged my phone as usual and couldn't get the phone to turn on. Took it in the store and they removed the battery and voila the phone worked, Ok. So today a month later same thing happens. Take the phone back to them and tell them this is the second time in two months this has happened. They (Rob) tried to tell me that I had placed the phone near a heat source and thats why it was doing this. Impossible. So I said, "show me on the cover where there is any evidence of that. My phone is charged on a nightstand with nothing that generates heat. They wouldn't do anything to help. I called the warranty dept when I got home and told them what had transpired, and they told me that for $20 they would send me a "refurbished" phone. My phone is two months old, why should I have to settle for a so called refurbished phone? I paid full retail for my phone. There is no more customer service anymore and the sales guy "Rob" was rude and was so quick to try to blame me when this was the second time this happened in two months. BEWARE of this company, even with a warranty it still costs you .