I don't know why this place has so many poor reviews, I've always brought my car here for oil changes and had great service. They never pressured me to get extra services even though there were problems with my car at the time. Just this past week I had to get my car towed here from Payne Avenue after hitting a pothole and getting not one but two flat tires (darn you City of Cleveland!). They were able to order the tires I needed and have them the next day. Fortunately because my repairs were over a certain amount, they knocked off the cost of the towing. They also offer a complimentary shuttle up to 3 miles, useful for those that work downtown. The gentleman working up front, Thad, is exceedingly kind and very knowledgeable; he always takes the time to explain any questions you might have about repairs. They also have free soda and popcorn up front for those waiting.... a small thing, but it can make a not so pleasant trip a little better.