| rev:text
| - Was surprised how different each branch of 'Big O Tires' are, from one another.
I called the branch in Maricopa and asked how much an alignment would cost for my car. I told them in detail that my car was lowered on lowering springs and that I wasn't using any sleeves. What the guy on the phone told me was ((It's going to cost $99 dollars since it's a "specialty alignment"and that's not including tax.)). He continued on by saying it's a 1 time alignment, so on and so forth. So I merely said "ok".
Later on that day, I thought i'd give a different branch a try and see what they'd have to say.
So I called this shop. To my surprise, Michael told me it was going to be $79. At that point already, I was dumbfounded. So to make sure I was hearing it right, I told him the same thing I did at the other branch
Me: Would it cost more for me, because my car is lowered on lowering springs?
Michael: Uhhm, no. Not really. If it's not that lowered, it shouldn't be a problem.
I ended up going here with a coupon that I bought from Yelp. Since I wanted to get my oil changed as well.
As I got there, the first thing that caught my eye, was a nice looking Honda Civic. I told myself "Wow! If they have this clean Honda Civic, then they probably know what they're doing". Apparently the owner of the car, worked there. Which was even better.
Not only are the people that worked here, super friendly. They're accommodating too. Seriously, no matter how many questions I asked, they responded back and initiated a conversation.
They took care of their customers accordingly, there was 2 other people that came before me, and they seemed like they've been coming back here for ages. It felt as though Big O Tires was already a part of their family. And it's justified too, they don't treat you like another $$$ sign, they treat you like a friend.
They don't over complicate things, to a point you don't understand what they're fixing or what they're asking you to buy. They show you, and even teach you what it is they're doing and what it is you need.
Overall, this was the best experience I ever had with any shop. They don't try to hide anything, are honest and fair.
I'll probably be getting all my work done here from here on out. And that's because the alignment job they did was great. My car doesn't pull hard to the left anymore, and i'm finally driving straight. You get a top-notch service, for a more than fair price. They also helped me get rid of my stuck silencer on the exhaust at no extra charge.
I honestly would recommend this shop to anyone I know, and to all of those who have read this.
Keep up the work guys. You deserve 5-Stars.
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