I've been to Yinzburgh BBQ twice and just from those two visits, I have already experienced better customer service than 99% of the restaurants in my life. For example, as other reviewers have posted below; if you are a first time visitor, they will give you a sample of each of their sauces and a explanation of their origins. Then when you are done ordering, either to-go or sit-in, they personally come out from behind the counter and deliver the food to you. For each person, they also provide a small moist hand wipe which is just a nice touch. Once you get your food, prepare to taste the deliciously smoked but all so tender meat with a side of their flavorful sauce of your choosing. The customer service does not just stop when you receive your food like fast food joints; they make sure that you are fully satisfied until you depart their wonderful southern hospitality. E.g. when one person in my party required more water, they didn't just offer to refill his cup, they brought out a pitcher of water just for our table just in case any one of us was also still thirsty. I highly recommend everyone to try this place out, you won't regret it!