I don't understand the negative reviews of this place. This was my first visit to this chain and I was pleasantly surprised. I got the combo so I could try a little bit of everything the chain has to offer.
The complementary chips are large, lacking flavor, and room temperature. The mild salsa is a bit sweet and tasted good, while the hot salsa was a bit spicier but had a really weird taste.
The chicken tortilla soup, advertised as having avocado, had one tiny slice included. Disappointed. There was plenty of chicken and rice, and the broth was rather on the mild side.
The chicken taco was stuffed well. The taco shell reminded me of pita bread. The enchiladas were ok, and the sour cream sauce was the best part of those. The rice was bland, and the refried beans were delicious and thick.
The server was great. Water was refilled as needed and needs anticipated. I had a coupon/discount for checking in via Yelp. I didn't meet the minimum purchase by a few dollars. The manager gave me a discount of more than the original discount. It was very nice and not at all expected.