Ive gone there 4 times now. If I could, I would put this place out of business, as nobody should trust them with their vehicle.
1st trip:
Wash was good, but car had numerous water spots on it upon leaving
2nd trip: Good wash
3rd trip: Water spots all over.
4th trip: I paid for a hand wash this time. Upon arriving home I scanned the car to find out that there were now SCRATCHES all over one side of my car. Not just one or two, but 4 scratches each spanning at least 8inches in length. It appears that they washed my car with a towel that had a rock or bit of sand in it, and on occasion it will catch an edge and leave a scratch in the same pattern that consists with hand washing door panels. Start to finish this also took 45 min.
The interior dash was also still covered in dust, showing that it had not even been wiped off...not that I care much of this after dealing with the scratches in my clear coat.
Here's a picture of the 2 smallest of the 4 scratches I received today: http://www.ft86club.com/forums/attachment.php?attachmentid=80895