I moved from cal after having a stroke and discovered trikes.i don't drive but use the internet to plan upgrades to my trike and to purchase my parts.the staff has always been helpful with answering my questions and completing my upgrades when I can't.I feel very lucky to have a local shop with such knowledgeable and courteous ownership and staff who seems to go out of there way to help me with my biking problems. Give them a try,you won't regret.