A couple years ago my a/c unit that they installed went out. Had a tech come out to fix it. He did work without consent and then told me it was necessary. Come to find out, after he left, that the work he performed wasn't necessary and it was only recommended. Tried for weeks to talk with a manager, and only got a response once I wrote a yelp review. They said they would refund my money if I removed the review... I removed that review, but I am back to let everyone know what a joke this company is, and judging by their 1 star rating on yelp it appears as though they can't pay EVERY angry person to not say bad things about them. Plenty of decent Companies in the valley to use. Stay clear of this one.