This person Kaitlin is a liar because I go there once a month and it's extremely clean and I've NEVER had a problem!! Customer service is superb and the atmosphere is relaxing and they truly cater to you. Even if they are booked will try their best to work you in. I keep going back and the workers cater to your EVERY need with such professionalism. And I only deal with high end facilities so take it from me...go and you won't be disappointed in the least!!!!