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| - It pains me to give super pizza the rating I gave it, but I feel like I have no choice. I really wanted to like this place, for me it's close to my school and it had good rating on yelp, however this is not going to be a glowing review. I came here with some friends from school with a hankering for pizza, and I wanted to find a "go to" spot that I could count on to kill my frequent pizza cravings. Upon entering I noticed a Philadelphia eagles jersey hanging and asked, "hey are you guys from Philly?" They were, and I took this as a good sign as Philly has great pizza. I immediately put in an order for the special, two slices with a drink; I found a seat with my classmates and awaited my meal. Here is where the wheels came off this wagon. I waited, and waited, and waited some more. Now keep in mind I came in before any sort of rush, yet my pizza never came. I watched as everyone in my party got their food, I even saw other customers come in and get their food, and still I waited. When I went up to inquire about my pizza they said, "yup you got the two slices" acknowledging that I had placed an order even before I had spoken to ask where my pizza was. Then they said, "we're making a new one", again all before I even asked. Now I completely understand that when you're making fresh food sometimes you run out and have to make more, this doesn't bother me. When you don't do anything to let the customer know that you're running behind, or really care that somebody is on a lunch break and doesn't have two hours to get food, this kind of makes me upset.
Beyond that I though the way they spoke to me was dismissive, and I feel like they didn't care to make things right in any shape or fashion. I mean they even charge 50 cents for soda refills, can you at least offer one of those or just say I'm sorry? I don't really care for freebies, or try to milk the system so I would have declined, but it's the act of offering that shows you care and are trying to save a bad customer experience. I ended up going to the counter one more time to ask them to wrap up the pizza to go which they did (but gave me a look that signaled they were not pleased with me). I threw the box in my car, and went to my class late. I don't think I'll be going there again and it really sucks, because to be fair, the food was good (my friends let me nibble off of their food so I found out). I wanted to bump up their rating on that alone, but let's face it customer service means a lot, and sadly it's lacking from this establishment.
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