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  • If you want a management that has no interest in listening to a friendly concern, that quickly turned into a complaint, then by all means go to this place! The problem started when being seated by a thoroughly unprofessional person, dressed in attire better suited to a teens bedroom, certainly not what I want to see when going to eat! The problem was yet to come however, as we were seated, we were asked not if we wanted additional drinks, but what flavor sodas we would like. I did not ask if they were included in the meal, because she was presenting them as part of the meal. When we paid, we then found out they were not included in the meal, not really a big deal, except the way she presented the request was deceitful. I could live with that sort of, after all it is a Chinese Buffet place and some are not so honest it turns out. The problem really became an issue when I called and explained to the manager what had happened and because this was the second time we had a problem at Hibachi Grill, we would not be returning. The person on the phone kept telling me it was my own fault, I should have know the drinks were not included. He told me I actually had the responsibility to know what she meant! There is nothing in this place that states the drink policy. The manager kept telling me he was listening when I told him he was not listening, as he was just blowing me off, by telling me it was all my fault! I only wanted to talk to him about how she tricked us and I felt it was not very customer friendly. After attempting to talk to him, I could see how the hostess was most likely coached by his poor attitude to lie to customers. Long and short of the story, do not go there. Not very honest, and this is the second time I have had a problem there. The first one was an issue with my card and their attempt to double charge me. I always believe in giving a second chance, but they really blew their second chance! There are many places to eat around, go to one of them instead!
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