Both Paisans and their sister restaurant downtown used to be our favorite! The food was amazing and the staff was responsive and on point. Paisans has such an amazing location it's a shame that the food and service has become so awful.
Over the last two years we've been there several times, the quality of food and service have fallen substantially.
One of the times our friend ordered a pizza that she returned because it came with a full can (including olive water) of black olives just dumped on top. It was disgusting. In that same dining experience I had lasagna that was obviously microwaved due to the recognizable cheese burn and frozen middle. My girlfriend had one of their dishes that was also cold in the middle as well.
The last time we dined their I got my favorite spicy pizza which they always seem to get right and tastes amazing. That being said, it's probably one of the easiest things on the menu. My girlfriend had one of their red sauce pasta dishes and it was definitely nothing special. The service over the past two years has steadily gone downhill. We've had experiences such as wait staff coming up to our table while texting on their phone, then massively oversharing personal stories, and pouring water into our cocktail glass (twice). This most recent time was probably the worst as it took us going up to another waiter and asking for our bill after waiting for 20 minutes. While we were waiting at our table we could see our waiter outside on the patio wearing his aviator sunglasses just chatting away with another server and then wondering around seemingly doing nothing but looking busy. He then proceeded to disappear into the back kitchen area.
Lastly, what is up with the beer stein display?! We've always wondered what an Italian restaurant is doing with a large chained/locked display of German beer steins.
I did read some reviews about the underground parking being dilapidated. I actually work several floors above Paisans and have to use the same garage. The garage is owned by the property owner and not Paisans. The owner has said he is about the put a lot of money into fixing it up but I hope people don't make a judgement on the restaurant based off of the garage conditions which are out of their control.