This place is a total SCAM!!!! I specifically said "NO" to added insurance. Although, I initialed the space adding the insurance, I thought I was initialing the space for the waiver to NOT add the insurance. When I checked the vehicle back in, I noticed the added fee and contested it. The check-in rep told me the whole transaction was recorded and to complain to the manager. I was handed his business card and called him several times. Needless to say, he never returned my calls. I then emailed a complaint to the company and asked that they listen to the tape. They promptly responded to my email, they said they looked at the agreement and saw that I initialed for the added insurance and the case was closed.
I have rented cars several times in the past and this is the first time such a thing has happened to me. Not only did they slip in added charges but their customer service after the fact, was totally unprofessional. The manager never got back to me and their email response was only two sentences. No attempt to listen to the tape, if there really was one. If no tape, then the check-in rep was lying. NEVER AGAIN!!