We have been going to this Rosati's since it has been opened. The service is usually ok. Tonight the service was terrible. The server did not know the menu. We ordered the drink and a slice of pizza for the 5.00 special and also a salad. The server stated that the salad would be brought out first then the pizza slices. A few minutes later the pizza slices were brought to the table still with no salad. Tasted like mall pizza. My husband told the server to forget the salad. She was not happy with this request. The pizza had to have been sitting for quite a long time. Both were hard and barely warm. I only ate about a third of mine. The server never asked why I did not finish my piece of pizza. Guess she didn't care. Also had to keep asking her for sugar for the ice tea. She acted very put upon to give us the sugar. The manager never came by to see or ask what we thought about the meal. Guess he doesn't care either. Just a note the place was not busy at all. I am a rewards member, but will be a while until I use it.