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| - I recently traveled to Montreal, staying in this hotel as I was attending a conference there. This being my first trip outside of the United States, I had high hopes for a fun and restful trip. I had booked the rooms 3 months prior... so thought that everything was in order
We arrived at the hotel at 2:30pm along with many other attendees of the conference. When I got up to the desk, I was advised that my room was not ready yet, and that they could not provide me with a time of availability since "they have no control over housekeeping, but can put on a rush". We did arrive prior to the check in time of 4pm (which seems VERY late to me)-- but all other attendees that came in with us were accommodated into rooms immediately. We were offered a downgrade to a smaller room which was available immediately (not really the solution I was looking for).
After traveling since 3am, all me and my boyfriend really wanted was a place to drop our bags and refresh ourselves before the conference activities that evening. 2.5 hours later... after several trips up to the desk to check on our room-- all fruitless.... we were finally placed in a room-- 1 hour after check in time. Needless to say, not the way I wanted to start the trip-- and not much of an apology or "we're sorry for your wait" from the staff. We had contemplated finding another hotel to stay in, but I did not really want to have to walk to the conference each morning if I didn't have to.
Mattresses were EXTREMELY hard-- both my boyfriend and I woke most days with sore backs.
Staff in the hotel's bar and restaurants were superb, and definitely a highlight. I have a dairy allergy, and I was taken care of and accommodated well throughout the stay, which is much appreciated.
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