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| - Truly, truly a disappointment. I looked forward to Big View's opening, as I live very close to it. Hearing all the bad reviews, I figured I would order carryout one night. The way I looked at it, I couldn't get bad service if I didn't have to deal with a waiter.
Surprise - they managed to royally screw that up too! In fact, Big View Diner screwed up every single step of the way.
When I called, I asked for a menu item I found online, only to be told they didn't have that anymore. So I ordered something else.
I showed up and informed the hostess I was there for carryout. She told me nothing was ready and asked me to linger by the sweets display. I loitered in the area, making eye contact with staff who immediately looked down and went on their way for 15 minutes, watching the register area like a hawk to see if they were preparing anything for carryout.
FINALLY I went up to ask about my order. It had slipped my notice that my order was hidden to the side of the cash register, and had been sitting there for as long as I had been there! The cashier didn't even say anything about the fact I had stared at her for 15 minutes expectantly.
The food was cold by the time I got it home, 5 minutes later. And it was awful. I ordered the "hush puppies" which the menu said came with some kind of butter, but instead I got this thick, cheese sauce. For hush puppies??
I like Nolen Kitchen and Ilios Noche. I am baffled that this disaster of a restaurant is owned by the same folks. If I were Stratos, I would be humiliated to have my name and reputation attached to this "diner" with its horrible service, misrepresented food items, and sub-par food quality. In fact, my experience at Big View diner makes me wonder if I should bother going to ANY Stratos Restaurant Group establishment again. Were the others just flukes? Because it takes EFFORT to be as terrible as Big View Diner was in my first (and LAST) experience.
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