Despite all flowers being depicted online as neatly prepared in a decorated vase, all flowers were delivered "in the vase" without water, in a black box. Not very romantic. Also, none of the lilacs were bloomed until several days later, which then they were gorgeous but beforehand just looked a little sad. When I called the manager, there was no apology or sincerity expressed, just "that's how they come." I would expect a flower company to understand presentation more than anyone. Perhaps not.